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Returns:
While we hope you love everything in your VIVI VICI order, we understand that sometimes it’s not exactly what you expected. Please email us for a return slip at info@vivivici.com. Items must be returned in new and unused condition, with all original packaging and tags attached. If a tag is removed, we will be unable to process the return. Initial shipping charges cannot be refunded when an item is returned. All returns must be shipped back to us within 10 days of the request approval.
Exchanges:
We will accommodate an exchange for items purchased on www.vivivici.com in the same style in a different size. For a different style, please return your original item and place a new order online separately. Exchanges are only processed upon receipt of returned item and are based on availability. To request an exchange, please email info@vivivici.com and include your order number and full name.
When can I expect my order:
Most orders ship within 2 business days. You have the option to ship USPS Priority, USPS Priority Mail Express and USPS Ground at checkout.
Defective Items:
If an item is received damaged or defective, please contact customer service within 3 days of receiving at info@vivivici.com.
International Shipping:
USPS will calculate your shipping fees including customs and duties at checkout. If you are having issues with your international order, please contact us at info@vivivici.com.